JMLEGAZEL’s Loyalty Marketing
How JMLEGAZEL increased their monthly orders by 956% using Marsello.
Putting their best foot forward.
The object of patina on shoes is to enhance their natural beauty and design through contouring and color, and JMLEGAZEL is the master of patina! Their highly skilled team's artistic flair and attention to detail allow them to put their best foot forward and create outstandingly beautiful, high-end footwear that any leather shoe fan would find hard to go beyond.
With an eye for high-quality materials and expertise in excellent customer service, JMLEGAZEL is a step ahead, especially in the city of their flagship store, Paris, France – largely considered the home of patina leather.
Here’s what we love about their marketing.
JMLEGAZEL offers a variety of appealing rewards – they've created five rewards at different point levels. Most of their rewards include a percentage off the entire purchase, enticing members to spend more so that they can make the most of the discount. With discounts like these on such beautiful products, it’s no wonder that JMLEGAZEL has seen a 35% increase in the frequency of purchases by their loyal customers.
They also provide a generous points-earning strategy for loyal customers, giving large point totals for actions such as referring friends and leaving product reviews.
Announcing their loyalty program in style.
Initially, JMLEGAZEL launched their loyalty program to their existing customer database with an email blast. They wanted to thank their customers for their continued support and to generate excitement, letting all their customers know about the new ways to earn exclusive rewards.
The results of their current marketing efforts show too – Since they first started using Marsello, JMLEGAZEL has seen a 96.15% increase in the number of individual loyal customers shopping with them.
Supporting generous rewards with fantastic marketing.
JMLEGAZEL wanted to show their appreciation for their loyal customers by offering them exclusive rewards for continuing to support their store. They seamlessly integrated their loyalty program into their online shopping experience, creating a tabless program that has been translated into both French and English for their multilingual international audience.
"I think Marsello is the only solution that we found that had a native integration between all the systems that we are using. Now we can really easily separate our in-store and our online customers. In terms of loyalty, campaigns, and everything, it's certainly the best solution that we found."
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How JMLEGAZEL shows appreciation for their customers.
JMLEGAZEL wanted to show their appreciation for their loyal customers by offering them exclusive rewards for continuing to support their store. They seamlessly integrated their loyalty program into their online shopping experience, creating a tabless program that has been translated into both French and English for their multilingual international audience.
Extra things JMLEGAZEL are doing that we love.
JMLEGAZEL crafted a video that illustrates the heart and ‘sole’ that goes into each pair of shoes at their state-of-the-art flagship store. The care and attention that is involved in creating each pair of shoes is truly inspiring! Check it out.
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Marsello offers an easy integration into our POS and online store for our retail database and loyalty program. We have many customers that shop with us in both channels and expect a seamless loyalty and marketing experience.
Hayley Greenstein
LEGO® Certified Stores
Marsello has provided us with a way to integrate our marketing program with our loyalty system, creating a seamless combination of the two; reducing costs and increasing conversion rates.
Luke Simonsen
Federation +
[Marsello] empowers us to really double down on what we're trying to do, which is a win-win because it means we're bringing in more revenue in our business and the customers are also getting rewarded more and more.
Daniel Pantaleo
Pinjarra Bakery