Francesca Nicasio

Francesca Nicasio is a writer and content strategist who's passionate about the retail industry. She's the author of Retail Survival of the Fittest: 7 Ways to Future-Proof Your Retail Store, a book that serves as a practical guide to modern retail success.

5 Ways to Respond to Customer Feedback

Receiving customer feedback can be hard to manage. To help, we’ve put together some tips and examples of companies responding to comments and reviews.